Refund and cancellation policy

Last updated: November 1, 2026

This policy covers the paid plans, Ormilio Plus and Ormilio Premium. The Free plan costs nothing, so there is nothing to refund.

Cancel any time

You can cancel whenever you like. Open the app, then the menu, choose "Upgrade" and then "Manage your plan", or write to hello@ormilio.com. You will not be charged again after you cancel. You keep your plan until the end of the period you already paid for, and then your group returns to Free. Your songs stay in your account.

Refunds within 14 days

If Ormilio is not right for your group, ask for a refund within 14 days of a payment (your first payment or a renewal) and we will refund that payment in full, with no questions asked. After 14 days, we do not refund the current period, but you can still cancel so the next one is not charged. If a payment was taken by mistake, or we failed to deliver what you paid for, write to us and we will make it right.

Where the law gives you a longer right to withdraw (for example in the EU, the UK or Brazil), that right applies.

How to ask for a refund

Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders, which handles payments and returns. Email hello@ormilio.com with the email you paid with, or contact Paddle's support. Refunds go back to the original payment method, and can take a few days to appear.

Contact

Questions? Email hello@ormilio.com.